Frequently Asked Questions
What products do you sell at Shopease?
At Shopease, we offer a range of tech accessories and smart gadgets, including:
Smart Watches
Wireless Earbuds
Charging Cables
Fast Chargers
Power Banks
All products are selected for quality, performance, and daily use.
Are your products original and high quality?
Yes ✅
We ensure that all our products are quality-checked and sourced from trusted suppliers to provide reliable performance and durability.
How can I place an order?
Placing an order is simple:
Select your desired product
Add it to your cart
Proceed to checkout
Enter your details and confirm your order
You’ll receive confirmation once your order is placed successfully.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) for your convenience (availability may depend on location).
How long does delivery take?
Delivery usually takes 3–5 working days, depending on your location.
Remote areas may take slightly longer
What are the delivery charges?
Delivery charges (if any) are clearly mentioned at checkout before you place your order.
Can I track my order?
Yes 👍
Once your order is shipped, tracking details will be shared so you can easily monitor your delivery status.
What is your return or exchange policy?
We offer returns or exchanges in case of:
Damaged products
Defective items
Wrong item delivered
Please contact us within 24–48 hours of receiving your order for assistance.
What should I do if I receive a damaged or faulty product?
If you receive a damaged or faulty item, contact our support team immediately with:
Order number
Clear pictures or video of the issue
We’ll resolve the issue as quickly as possible.
How can I contact Shopease?
You can contact us through:
Our Contact Us page
Email or WhatsApp (details mentioned on the website)
Our team is always ready to help you 😊
Are prices on Shopease fixed?
Yes, all prices are clearly mentioned on the website.
Occasionally, we offer discounts and special deals, so stay connected!
Is my personal information safe?
Absolutely 🔒
We value your privacy and ensure that all personal information is kept secure and confidential.